餐廳服務(wù)員工作描述

　　
　　waiter / waitress
　　服務(wù)員
　　job description
　　工作描述
　　place of work: restaurant
　　工作地點 餐廳
　　job overview: take food and beverage orders, retrieve and serve alcoholic, non-alcoholic
　　工作概述： beverages and food orders to guest tables according to restaurant specifications, courteously and efficiently. collect payments. also assists in the maintenance of the restaurant area and equipment.
　　按照餐廳規(guī)定受理食品飲料的點單，并有禮貌高效率的為客人服務(wù)食品和飲料，為客人結(jié)賬，并協(xié)助維護(hù)餐廳區(qū)域和各種設(shè)備。
　　reports to: restaurant manager and/or supervisor.
　　報告對象： 餐廳經(jīng)理和/或主管
　　key relationships: inte
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al calculations.
　　基本的計算能力
　　desirable: 1).high school graduate, some college,
　　理想的： 高中畢業(yè)。
　　2).certification of previous training in liquor, wine and food service.
　　曾受過烈酒，葡萄酒，食品等的服務(wù)培訓(xùn)。
　　3).any previous culinary training.
　　曾受過任何與餐飲有關(guān)的培訓(xùn)。
　　4).computer training
　　曾受過電腦培訓(xùn)。
　　skills: essential: 1) ability to understand guests’ service needs.
　　工作技能： 必備的：了解客人的需求
　　2) ability to be well organised, maintain concentration and think clearly when providing service to 20 guests within any given period of time.
　　在任何開餐時間段能夠同時為30位客人提供服務(wù)，并能保持全神貫注，思路清晰，組織有序。
　　3) ability to focus attention on details
　　關(guān)注細(xì)節(jié)
　　4) ability to suggestively sell restaurant menu items, beverages
　　向客人推薦餐廳菜單上的菜品，酒水。
　　5) ability to maintain good co-ordination while serving orders quickly.
　　在服務(wù)過程中和同事保持良好的協(xié)調(diào)合作。
　　6) ability to e*ert physical effort in transporting food and beverage to guests.
　　能夠?qū)⑹称�，酒水安全的運(yùn)送給客人。
　　7) ability to perform job functions with minimal supervision.
　　在無人監(jiān)督的情況下能夠完成工作職能。
　　8) ability to work cohesively with co-workers as part of a team.
　　能夠作為團(tuán)隊的一部分與同事精誠團(tuán)結(jié)。
　　desirable: 1) prior guest relations training.
　　理想的： 1）曾受過客戶關(guān)系培訓(xùn)。
　　essential job functions:
　　基本工作職責(zé)：
　　1) maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
　　熟知餐廳的桌子/椅子/服務(wù)臺的數(shù)量，餐位，運(yùn)營時間，正確的餐桌擺臺，著裝要求。
　　2) maintain complete knowledge of all beverage selections, correct glassware and garnishes in the restaurant.
　　熟知餐廳的酒水及相應(yīng)的杯子和裝飾物。
　　3) maintain knowledge of the particular characteristics and description of house wine.
　　熟知店酒的介紹。
　　4) maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, te*ture, serving temperature, portion size, garnish and method of presentation.
　　熟知菜單上每一項的價格，制作方式，所需時間，主要原材料和質(zhì)量標(biāo)準(zhǔn)，口味，外觀，質(zhì)地，服務(wù)時的溫度，份量大小以及服 ……（未完，全文共7052字，當(dāng)前僅顯示2476字，請閱讀下面提示信息。收藏《餐廳服務(wù)員工作描述》）